Content Strategy  |  Information Architect  |  Technical Editor
##  AVAILABLE  for  FULL-TIME  or  CONTRACT  or  FREELANCE!  ##
With a background in psychology and engineering, when working with content, my focus is always on the end-user experience (UX)! 

Although I'm currently focused on a full-time gig, I'm always on the lookout for consulting and part-time freelance projects so contact me today if you need help with your content!

I primarily work offsite | remote | telecommute but am available for occasional onsite meetings in the Puget Sound region, including Seattle, Bellevue, Redmond, Everett, Lynnwood, Mill Creek, Edmonds, Mount Vernon, Bellingham, and areas in between.

Questions continually running through my head

  • Will this content make sense to the user?
  • Is this content more complicated than it needs to be?
  • How will the user/customer know this content exists?
  • Is this really the content the users need?
  • Is this the best format to convey this content?
  • Will the majority of users know this lingo/terminology?
  • Are we using consistent lingo/terms throughout the all related content?
  • Does this content look visually appealing?
  • Does all related content have same look, feel, voice?

What can I do?

Information Architecture
  • Content organization | hierarchy (I ROCK at this!)
  • Folder structures, naming conventions
  • Findability and navigation of content

Editing
  • All levels of editing/clean-up of docs
  • Cleaning up existing docs (i.e., taking developer/tech-speak and refining it so 'regular' humans can understand)
  • Converting docs from one format to another
  • Proofreading
  • Formatting documentation, PowerPoints, etc.

Instructional Design
  • Course design for training, including eLearning, instructor-led (ILT), virtual instructor-led (VILT), virtual labs, etc.
  • Curriculum and learning paths
  • Learning objectives
  • Interactive, multi-media training materials

  • Websites 
    • Content strategy and content organization
    • Create
    • Update
    • Maintain
Content Strategy
  • Audience and content analysis
  • Audience needs
  • Content format

Consulting
  • Best modality for your business goals (i.e., in-class training, short instructional videos, written guides, etc.)
  • Most efficient way to get training or documentation created
  • Create design docs and project timelines
  • Templates, standards, style guides

Process | Procedures | Workflow Writing
  • Business processes
  • As-is and To-be processes, often with added bonus of streamlining procedures!

Pretty much anything content related
  • Content inventory
  • Content analysis
  • Content strategy
  • Content clean-up
  • Taxonomy
  • Indexing