Resume of Penni Johnson

Technical Editor  |  Information Architecture  |  Content Strategist
Versatile content professional
who thrives in fast-paced environments.

Professional Profile

Accomplished content professional with over 20 years of experience working in high-tech field. Passionate about ensuring users have a great experience with content. Highly technical and analytical yet a people person.

Technical Skills

  • Operating Systems: Windows, MacOS, Android, iOS, UNIX
  • CMS | LMS | Markup Languages | Programming | Version Control: HTML | XHTML, XML, CSS, Markdown, Umbraco, GitHub, WordPress, Adobe CQ5, Xyleme, SQL, Visual Basic (VB), search engine optimization (SEO), basic programming principles, software development lifecycle (SDLC), Java, AI fundamentals, prompt engineering, Google Gemini, Anthropic Claude
  • Business Productivity: Microsoft Office, Google Workplace, SharePoint, reporting software
  • Creativity | Documentation Software:  Articulate Storyline, Rise 360, Xyleme, DxStudio | DocStudio, Markdown, FrameMaker, RoboHelp, Adobe Acrobat, Audacity, Camtasia, Adobe products
  • Databases: SQL Server, Access, MySQL, Product Studio

Experience

Senior Technical Writer
Meta, Seattle, WA
2020—Current
  • Collaborated with developers/engineers/XFN partners on content strategy for internal tooling.
  • Created, updated, converted Wiki pages (Markdown, MediaWiki, HTML, CSS).
  • Developed process for reorganizing and merging large doc sets (information architecture), improving efficiency by 90+%.
  • Utilized AI tools/prompts to streamline content processes and improve metrics analysis.
  • Consistently received positive feedback from developers and XFN partners.

Senior Technical Editor / Writer
Microsoft (via Rational Interactions), Redmond, WA
2019—2020
  • Senior Technical Editor for Dynamics 365 content team.
  • Edited content in GitHub and Visual Studio Code.
  • Incorporated branding changes for large doc set.

Senior Instructional Systems Designer
Boeing (via Chipton Ross / CDG), Seattle, WA
2018—2019
  • Senior Instructional Systems Designer (ISD) for enterprise onboarding training. Primary audience was new hires to Boeing.
  • Performed needs analysis and gap analysis on current and revised training materials.
  • Edited training materials and group correspondence.

Lead Instructional Designer
Dell EMC, Seattle, WA
2014—2018
  • Lead Instructional Designer and Project Manager for high-tech training materials. Internal and external audiences included engineers, technicians, sales.
  • Created editorial calendar to manage training development projects.
  • Designed interactive courses, including learning objectives, modalities, and information architecture, with a strong focus on user experience (UX).
  • Created and maintained style guide to promote consistency and document team styles.

Senior Technical Editor | Content Manager (v-)
Microsoft (for Wimmer Solutions), Redmond, WA
2011—2014
  • Created and maintained web pages for Azure documentation using GitHub, Markdown, and Umbraco. Supported users new to these tools.
  • Compiled weekly web metrics for Azure documentation, Help Drawer, and MSDN content.
  • Migrated content between platforms.
  • Edited and wrote documentation for Microsoft Azure and System Center content teams.
  • Wrote "Getting Started" tutorials, Online Help, and MSDN content for Azure virtual networking and automation.

Senior Technical Editor (v-)
Microsoft (for Linda Werner & Associates, Inc.), Redmond, WA
2010—2011
  • Edited technical documentation for Business Platform group (SQL Server, SQL Azure, BizTalk Server).
  • Migrated content to new SharePoint 2010 wiki. Converted Word and HTML docs to DxStudio format.
  • Edited web content for search engine optimization (SEO).

Senior Technical Writer | Editor (a-)
Microsoft (for Aquent), Redmond, WA
2005—2009
  • Technical Editor in BizTalk Server User Experience (UX) group.
  • Edited administrator, developer, and end-user content, including white papers and online procedural Help for BizTalk Server.
  • Designed, created, and maintained extensive index for BizTalk Server documentation.

Senior Technical Writer
Cingular Wireless (for SolutionsIQ), Redmond, WA
2006—2007
  • Wrote, edited, and indexed documentation for internal systems.
  • Created documentation procedures; standardized styles and formatting.
  • Mapped processes (Visio); edited presentations (PowerPoint); created and edited online help (RoboHelp); created and edited charts (Excel).

Technical Business Analyst
Microsoft (for EDS & TEKSystems), Redmond, WA
2005
  • Wrote operational spec for implementing business operation changes for volume licensing.
  • Researched business requirements and process changes from Marketing, Finance, Tax, Vendors, Engineering, and incorporated information into the operation spec.
  • Created flow diagrams for “as-is” and “to-be” business processes (Visio); tracked project milestones (Excel, Project).

Education

Cascadia College, Bothell, WA
Coursework included: Java, web authoring (HTML, CSS), user interface development, user experience, Photoshop, Illustrator.

University of Washington, Seattle, WA
BA in Psychology
Coursework included: industrial engineering, technical writing, usability, human factors, cognitive psychology, personality, social psychology, organizational and industrial psychology, statistics, user interface design, C programming, simulation, manufacturing processes, quality control, business process analysis, and optimization.
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