Resume of Penni Johnson

Content Strategist  |  Information Architecture  |  Technical Editor
Versatile content professional
who thrives in fast-paced environments.

Professional Profile

Accomplished Content Strategist | Information Architect | Technical Editor consultant with over 15 years of experience working with content in high-tech field. Passionate about ensuring user’s have a great experience with content. Highly technical and analytical yet a people person.

Technical Skills

  • Operating Systems: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2003, Windows 2000, UNIX
  • CMS | LMS | Markup Languages | Programming | Version Control: HTML | XHTML, XML, CSS, Markdown Pad, Umbraco, GitHub, WordPress, Adobe CQ5, Xyleme,SQL, Visual Basic (VB), search engine optimization (SEO), basic programming principals, software development lifecycle (SDLC), SVN
  • Business Productivity: Microsoft Office (Word, Excel, PowerPoint, Visio), Project, SharePoint, reporting software
  • Creativity | Documentation Software:  Articulate Storyline, Xyleme, DxStudio | DocStudio, Markdown, FrameMaker, RoboHelp, Adobe Acrobat, Audacity, Camtasia
  • Databases: SQL Server, Access , MySQL, Product Studio

Experience

Lead Instructional Designer
Dell EMC, Seattle, WA
2014—Present
  • Instructional Designer for high-tech training materials. Audiences included engineers, technicians, sales, etc. (internal and external). Types of training: instructor led training (ILT), remote instructor led, eLearning, virtual labs, etc.
  • Analyzed user feedback, course metrics, and vetted training requests.
  • Designed course content and information architecture/content hierarchy with a strong focus on user experience.
  • Scheduled, managed, and coordinated training projects.
  • Worked with writers, product owners, and SMEs to ensure adequate translation of content to learning material, ensuring incorporation of instructional design principles.
  • Coordinated testing plans with global team; planned, scheduled, and implemented reviews across organizations. 
  • Edited technical training documentation for hardware and software.
  • Created and maintained style guide to promote consistency and document team styles.
  • Designed folder structure and naming conventions for team’s project files.

Senior Technical Editor | Content Manager (v-)
Microsoft (for Wimmer Solutions), Redmond, WA
2011—2014
  • Created and maintained web pages for Azure documentation using GitHub, Markdown, and Umbraco. Supported users new to these tools.
  • Compiled weekly web metrics for Azure documentation, Help Drawer, and MSDN content.
  • Migrated content between platforms.
  • Edited and wrote documentation for Microsoft Azure and System Center content teams.
  • Wrote getting started tutorials, Help Drawer, and MSDN content for Azure virtual networking and automation.

Senior Technical Editor (v-)
Microsoft (for Linda Werner & Associates, Inc.), Redmond, WA
2010—2011
  • Edited technical documentation for Business Platform group (SQL Server, SQL Azure, BizTalk Server, etc.).
  • Published documentation to Microsoft Download Center.
  • Performed database administrator tasks in DxStudio.
  • Migrated content to new SharePoint 2010 wiki (SharePoint). Converted Word docs and HTML docs to DxStudio format.
  • Worked remotely and coordinated projects with disparate team members (i.e., India, East Coast, etc.).
  • Edited documents for search engine optimization (SEO).
  • Created and edited computer processes (Visio); tracked project milestones and managed documentation (Excel, SharePoint); produced documents in variety of formats (Word, SharePoint wiki, HTML, Adobe PDF); edited and extracted content from presentations and training materials (PowerPoint).

Senior Technical Writer | Editor (a-)
Microsoft (for Aquent), Redmond, WA
2005—2009
  • Completed three a- contracts in the BizTalk Server User Experience (UE) group between 2005 and 2009. Each a- contract was 12 months.
  • Edited administrator, developer, and end-user content, including whitepapers and online procedural Help for BizTalk Server.
  • Wrote business process documentation (Word, SharePoint, Visio, HTML).
  • Designed, created, and maintained extensive index for BizTalk Server documentation.
  • Created and edited computer and business processes (Visio); tracked project milestones (Project); created and edited presentations (PowerPoint); produced documents in variety of formats (Word, HTML, PDF); tracked project information and documentation (SharePoint); documented business procedures (Word, Excel, Visio).

Senior Technical Writer
Cingular Wireless (for SolutionsIQ), Redmond, WA
2006—2007
  • Wrote, edited, and indexed documentation for internal systems.
  • Created documentation procedures; standardized styles and formatting.
  • Mapped processes (Visio); edited presentations (PowerPoint); created and edited online help (RoboHelp); created and edited charts (Excel).

Technical Business Analyst
Microsoft (for EDS & TEKSystems), Redmond, WA
2005—2005
  • Wrote operational spec for implementing business operation changes for volume licensing.
  • Researched business requirements and process changes from Marketing, Finance, Tax, Vendors, Engineering, etc., and incorporated information into the operation spec.
  • Created flow diagrams for “as-is” and “to-be” business processes (Visio); tracked project milestones (Excel, Project).

Education

University of Washington, Seattle, WA
BA in Psychology
1994—1998
Coursework included: industrial engineering, technical writing, usability, human factors, cognitive psychology, personality, social psychology, organizational and industrial psychology, statistics, user interface design, C programming, simulation, manufacturing processes, quality control, business process analysis, and optimization.

Shoreline Community College , Seattle, WA
Associate of Arts
1993—1994
Coursework included: general university requirements, engineering prerequisites